Customer Support For Your Automotive Test Equipment
QUALITY SOLUTIONS
Prime ONE Contracting delivers high quality, reliable service all over the Americas. We have built our reputation on the expertise and dedication of our employees. Below is a selection of services we can provide you with. For solutions tailored to your individual needs, please contact our help desk.
- 24-hour Service Support (Portal)
- Software Support
- Technical Support by Phone
- Planned Maintenance Programs for POC and AIP Test Systems
- Original Spare Parts
- On-Site Problem Solving
- Machine Commissioning
- Level 2 and Level 3 Support Contracts (SLA)
1-SUPPORT CONTACTS
Sales Group
Contact for E-mobiliy, test stand, emissions technology and automation products sold in the North and South American markets.
Phone: 1–616-600-4784
E-Mail: Sales Group
Service Administrator
Global contact for fast, focused support related to all work order challenges.
Phone: 1–616-322-6326
E-Mail: Service Team
Help Desk (8:00am – 5:00pm EST)
Customer support line, or send an e-mail to obtain fast technical support.
Phone: 1–616-327-2534
E-Mail: Help Desk
Project Management / Operations
Global contact.
Phone: 1-616-327-2239
E-Mail: Project Managers
Accounting
Global contact.
Phone: 1-616-327-2250
E-Mail: Accounting Team
Parts
Supplied by Prime ONE Contracting and our partner AIP.
Phone: 1–616-327-2238
E-Mail: Parts Expert
Engineering
Global contact.
Phone: 1–616-327-2248
E-Mail: Engineering Team
TRAINING
For the best start with your new equipment, we can offer your test engineers a special course. This practical training enables operators to become familiar with their new technology in a short period of time. The length of the course depends on the complexity of the test system and participants’ level of knowledge.
Our qualified trainers make sure that seminars run smoothly, are flexibly organized, and that employees receive pragmatic knowledge. Training is also conducted in our branch offices.
Typical training programs include:
- Test equipment operation
- Power and control systems
- Measurement technology
- Automation and evaluation systems
- Applications knowledge
For more information, you can contact our service group.
Phone: 1-616-322-6326
Email: Training Services
