Sales – 616.949.3333 Ext 525
Contact for Analytical and Dynamometer products sold in the U.S., Canada, Mexico and South American markets.
E-Mail: POC Sales Group
Service Manager – 616.949.3333 Ext 368
Global contact for fast, focused support for everyday efficiency challenges.
E-Mail: POC Service Team
Help-Desk (8:00am – 5:00pm EST) – 616.949.3333 Ext 520 After Hours – Ext 399
Customer Support line or send an e-mail to obtain fast technical support.
E-Mail: POC Help-desk
When Calling into our Help-desk please have the following information available:
- Your company name and plant location
- A contact name
- Your contact information (telephone or email)
- The model and serial number of the equipment in need of service or parts
- The Priority (High/Normal/Low)
- A description of the problem (please provide as much detail as you can)
- A summary of what has happened (when did issue occur, any error codes, or other relevant information)
Project Management-Project Operations – 616.949.3333 Ext 580
Global contact.
E-Mail: POC Project Management Team
Accounting – 616.949.3333 Ext 510
Global contact.
E-Mail: POC Accounting Group
Parts – 616.949.3333 Ext 515
POC, HORIBA and AIP
E-Mail: POC Parts Department
Engineering – 616.949.3333 Ext 590
Global contact.
E-Mail: POC Engineering Team