Sales Group – 616-949-3333 Option 1
Contact for analytical and dynamometer products sold in the U.S., Canada, Mexico, and South American markets.
E-Mail: POC Sales Group
Service Administrator – 1-616-710-3026
Global contact for fast, focused support relating to all work order related challenges.
E-Mail: POC Service Team
Help-Desk (8:00am – 5:00pm EST) – 1-616-327-2534
Customer support line or send an e-mail to obtain fast technical support.
E-Mail: POC Help-desk
When calling into our help-desk please have the following information available:
- Your company name and plant location
- A contact name
- Your contact information (phone or email)
- The model and serial number of the equipment in need of service or parts
- The priority (high/normal/low)
- A description of the problem (please provide as much detail as you can)
- A summary of what has happened (when did the issue occur, any error codes, or other relevant information)
Project Management (Project Operations) – 1-616-327-2239
Global contact.
E-Mail: POC Project Management Team
Accounting – 1-616-327-2250
Global contact.
E-Mail: POC Accounting Group
Parts – 1-616-327-3328
POC and AIP
E-Mail: POC Parts Department
Engineering – 1-616-327-2248
Global contact.
E-Mail: POC Engineering Team