Sales Group 616-949-3333 Option 1
Contact for analytical and dynamometer products sold in the U.S., Canada, Mexico, and South American markets.

E-Mail: POC Sales Group

Service Administrator 1-616-710-3026
Global contact for fast, focused support relating to all work order related challenges.

E-Mail: POC Service Team


Help-Desk (8:00am – 5:00pm EST) – 1-616-327-2534
Customer support line or send an e-mail to obtain fast technical support.

E-Mail: POC Help-desk


When calling into our help-desk please have the following information available:

  • Your company name and plant location
  • A contact name
  • Your contact information (phone or email)
  • The model and serial number of the equipment in need of service or parts
  • The priority (high/normal/low)
  • A description of the problem (please provide as much detail as you can)
  • A summary of what has happened (when did the issue occur, any error codes, or other relevant information)


Project Management (Project Operations) 1-616-327-2239
Global contact.

E-Mail: POC Project Management Team

Accounting 1-616-327-2250
Global contact.

E-Mail: POC Accounting Group

Parts 1-616-327-3328

E-Mail: POC Parts Department

Engineering 1-616-327-2248
Global contact.

E-Mail: POC Engineering Team