Sales 616.949.3333 Ext 525
Contact for Analytical and Dynamometer products sold in the U.S., Canada, Mexico and South American markets.

E-Mail: POC Sales Group

Service Manager 616.949.3333 Ext 368
Global contact for fast, focused support for everyday efficiency challenges.

E-Mail: POC Service Team

 

Help-Desk (8:00am – 5:00pm EST) – 616.949.3333 Ext 520 After Hours – Ext 399
Customer Support line or send an e-mail to obtain fast technical support.

E-Mail: POC Help-desk

 

When Calling into our Help-desk please have the following information available:

  • Your company name and plant location
  • A contact name
  • Your contact information (telephone or email)
  • The model and serial number of the equipment in need of service or parts
  • The Priority (High/Normal/Low)
  • A description of the problem (please provide as much detail as you can)
  • A summary of what has happened (when did issue occur, any error codes, or other relevant information)

 

Project Management-Project Operations 616.949.3333 Ext 580
Global contact.

E-Mail: POC Project Management Team

Accounting 616.949.3333 Ext 510
Global contact.

E-Mail: POC Accounting Group

Parts 616.949.3333 Ext 515
POC, HORIBA and AIP

E-Mail: POC Parts Department

Engineering 616.949.3333 Ext 590
Global contact.

E-Mail: POC Engineering Team