Online Customer Case Portal
POC offers our customers free, limited access (Level 1 Support) to our case portal. Full support is offered with a custom Service Level Agreement (SLA) with Level 2 support.
Level 1 support offers:
- Detailed information about each of your test stands
- Create online tickets (case) for test stand problems
- Resolves the ticket
- Continuous documentation of the ticket lifetime and instant feedback view status of tickets
- Insight into the details of your machines maintenance history and access to our knowledge base items and forums (with a SLA LvL-2 agreement)
- Portal link POC Customer Portal