[:en]Online Customer Case Portal
POC offers our customers free limited access (Level 1 Support) to our Portal. Full support is offer with a custom SLA (service level agreement) with level 2 support.
Level 1 support offers:
- Detailed information about each of your test stands
- Create online tickets (Case) for test stand problems
- Resolves the ticket
- Continuous documentation of the ticket lifetime and instant feedback view status of tickets
- Insight into the details of your machines maintenance history, Get access to our Knowledge base items and forum’s (with a SLA LvL-2 agreement)
- Portal link POC Customer Portal
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