Online Customer Case Portal 

POC offers our customers free limited access (Level 1 Support) to our Portal. Full support is offer with a custom SLA (service level agreement) with level 2 support.

Level 1 support offers:

  • Detailed information about each of your test stands
  • Create online tickets (Case) for test stand problems
  • Resolves the ticket
  • Continuous documentation of the ticket lifetime and instant feedback view status of tickets
  • Insight into the details of your machines maintenance history, Get access to our Knowledge base items and forum’s (with a SLA LvL-2 agreement)
  • Portal link  POC Customer Portal