Online Customer Case Portal 

POC offers our customers free, limited access (Level 1 Support) to our case portal. Full support is offered with a custom Service Level Agreement (SLA) with Level 2 support.

Level 1 support offers:

  • Detailed information about each of your test stands
  • Create online tickets (case) for test stand problems
  • Resolves the ticket
  • Continuous documentation of the ticket lifetime and instant feedback view status of tickets
  • Insight into the details of your machines maintenance history and access to our knowledge base items and forums (with a SLA LvL-2 agreement)
  • Portal link  POC Customer Portal