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POC HQ

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Customer Service

CUSTOMER RELATIONS

The Opportunity:

Prime ONE is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development. The Customer Support/Account Support Specialist is assigned to the Inside Sales Department and is responsible for providing effective customer service and account support for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Required Experience

1. Customer/client focus. Problem-solving/analysis

3. Ability to work independently and as a member of a team

4. Technical capacity

5. Communication proficiency (verbal and written)

6. Proficient in the use of email, MS Word, MS Excel, Teams

7. Proficient in basic arithmetic functions

8. Experience with Dynamics Customer Service App is a plus

Responsiblities

Be the direct contact for customer inquiries, concerns and requests about products and services. Responsible for contacting customers after services have been performed to discuss open issues and to ensure their satisfaction of the work performed. Assist all departments with administrative duties as needed.

Required Skills

1. Provide timely and accurate information to customers relative to products, price quotes, order processing, and status.

2. Analyze complaints from customers and provide adequate resolutions using customer report and surveys.

3. Develop and maintain knowledge of the products and services being offered

4. Communicate customer feedback to various teams to improve the overall customer experience

5. Communicate with the engineering\Service department and account technicians to obtain product recommendations

6. Manage assigned service accounts and provide account management support to the outside sales team.

7. Assist in purchasing products from vendors to help fill customer orders.

Position Type / Expected Hours of Work

This is a full-time position: Monday through Friday, 8:00 a.m. to 5 p.m.

Required Bonus

Customer Support/Account Support Specialist Required Education and Experience

1. High School Diploma

2. Experience and/or training related to job functions

Customer Support/Account Support Specialist Preferred Education and Experience

1. 2–4-year college degree preferred in business or related field

2. Customer service experience in manufacturing and/or sales preferred

(Bonus) Dynamics 365 Customer Service training

Address

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